GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

ETCAR BV – Effective: July 10, 2025 | Version: 1.0 – 2025 07 09

0. KEY INFORMATION (Summary)

Service Provider: ETCAR BV (TVA BE0711762244) • Registered address: 7 Square Ambiorix, 1000 Brussels, Belgium • office@easytransport.be • +32 492 123 456
Services: private, premium, and shared airport/station transfers, taxi services, group transfers (> 7 passengers) within Belgium and neighboring countries.
Payment methods: credit card, PayPal, Apple Pay, Google Pay, bank transfer, cash, ET Points (prepaid electronic voucher).
Cancellation/modification:
– Individual rides: ≥ 48 hours free of charge • 48–24 hours: 50% fee • < 24 hours: 100% fee
– Group rides: 336–168 hours: 25% • 168–48 hours: 50% • < 48 hours: 100%.
Cancellation fees are refunded in ET Points, valid for 12 months.

Waiting & no-show:
– Pickup from address: 10–20 min free depending on vehicle type
– Airport: Schengen 60 min, Non-Schengen 90 min. After that: €20 / 30 minutes started, or the ride is considered completed.

Luggage damage guarantee:
In case of negligence, the Service Provider reimburses up to €100 per item of luggage; above that, the Belgian civil law minimum limit applies.

14-day right of withdrawal:
Not applicable to passenger transport services (2011/83/EU, Article 16(l)).

Complaints:
In writing within 14 days • Response within 15 days • ADR: Service de Médiation pour le Consommateur.

1. SERVICE PROVIDER DETAILS

1.1 Company name: ETCAR BV (hereinafter referred to as the "Service Provider").
1.2 Company registration number / VAT: BE0711762244.
1.3 Registered office: 7 Square Ambiorix, 1000 Brussels, Belgium.
1.4 Contact: office@easytransport.be | +32 492 123 456 (EN/FR/HU).
1.5 Supervisory authorities: Bruxelles Capitale – Mobilité; FPS Mobilité et Transports (Belgium).
1.6 Insurance: Allianz Benelux SA – Passenger transport liability insurance with minimum coverage as required by Belgian and EU legislation in force.

2. DEFINITIONS

Passenger: the natural person(s) actually traveling in the vehicle.
Customer: the person who books the service and is responsible for payment.
Private transfer: exclusive use of a vehicle (sedan or minibus) by the Customer.
Premium transfer: higher-standard vehicle with leather seats, extra legroom.
Shared transfer: several independent Customers share the vehicle and the route.
Taxi: door-to-door service, includes optional multiple stops or waiting time.
Force majeure: unforeseeable, unavoidable circumstance (e.g., natural disaster, road closure, terrorist act, government ban).
Body weight: the actual weight of a child in kilograms, for selecting the appropriate child seat.
ET Point: prepaid electronic voucher issued by the Service Provider, face value 1 ET Point = 1 EUR, valid for 12 months for use with the Provider’s services.

3. CONTRACT CONCLUSION AND EXECUTION

3.1 The contract is concluded upon confirmation via the online booking system, email, or phone.
3.2 The booking is considered final once the Customer receives electronic confirmation.
3.3 The Customer is responsible for the accuracy of the booking details; any damages arising from incorrect data shall be borne by the Customer.
3.4 The Customer acknowledges that the 14-day right of withdrawal without justification (Directive 2011/83/EU, Article 16(l)) does not apply to this service. Therefore, cancellations are only possible under the conditions set forth in Section 7.

4. PRICES AND PAYMENT

4.1 Prices are quoted in EUR and are gross amounts.
4.2 The fare includes the driver’s fee, vehicle operating costs, designated waiting time, and insurance.
4.3 The Customer agrees to pay the fare at the time of booking or at the latest before the start of the journey.
4.4 Payment methods: credit card, PayPal, Apple Pay, Google Pay, bank transfer, cash, or ET Points.

4.5 ET Point Rules

4.5.1 Pre-purchase: the Customer or a business partner may purchase ET Points at gross face value via the website or based on an individual agreement.
4.5.2 Usage: 1 ET Point = 1 EUR. At booking, the option "Pay with ET Points" may be selected; if the balance is insufficient, a credit card top-up is allowed.
4.5.3 Validity: ET Points are valid for 12 months from the time of credit; after expiration, their value is lost automatically.
4.5.4 Refund after cancellation: the remaining amount after deduction of the penalty (Section 7) will be refunded as ET Points.
4.5.5 Legal status: ET Points are considered multi-purpose vouchers (Directive 2006/112/EC, Article 30a); they are not e-money, do not bear interest, cannot be exchanged for cash, and may not be transferred to third parties without prior written consent from the Service Provider.

5. PASSENGER OBLIGATIONS

5.1 The Passenger must follow the driver’s instructions, comply with traffic regulations, and observe safety rules displayed in the vehicle.
5.2 Transporting hazardous materials, narcotics, firearms, or any illegal items is prohibited.
5.3 In the case of children, the Passenger must provide the child’s body weight to ensure the proper child seat is supplied.

5.4 Damage or Misconduct by Passenger

5.4.1 The driver may refuse or terminate the ride if the Passenger poses a safety risk due to alcohol, drugs, or aggressive behavior. In such cases, the Passenger is not entitled to a refund.
5.4.2 The Passenger is liable for any damage caused to the vehicle or extraordinary cleaning costs (€100), as well as any other proven damages or loss of income. The Service Provider may charge the amount using the provided payment method or deduct it from the ET Point balance.

6. WAITING AND NO-SHOW

6.1 Pickup from address (door-to-door):

6.2 If the Passenger is more than 5 minutes late, the Service Provider will attempt to make contact at least twice (by phone or WhatsApp), with each attempt logged and timestamped.
6.3 Once the included waiting time has expired, the driver may decide to wait longer only if (a) it does not jeopardize subsequent trips, and (b) it does not exceed the legal driving/work limits (AGW 16 May 2024). Overtime fee: €20 per started 30 minutes.
6.4 If further waiting is not possible or the Customer refuses to pay the surcharge, the ride will be considered “completed,” and the fare is non-refundable.
6.5 Delay by the Service Provider: if the driver fails to arrive at the meeting point within the designated time and the Customer cancels as a result, 100% of the fare will be refunded. If the Passenger proceeds with the ride despite the delay, a proportional discount will apply.
6.6 Meet & Greet (airport pickup):
• Schengen: driver arrives within 15 minutes after landing; 60 minutes free waiting from landing time.
• Non-Schengen: driver arrives within 45 minutes; 90 minutes free waiting.

+30-minute flight delay: the Service Provider will wait for the Passenger or send a replacement driver, where possible. If no driver arrives within 60/90 minutes, 100% of the fare will be refunded.
• Additional waiting beyond these times: €20 per started 30 minutes.

7. CANCELLATION AND MODIFICATION

7.1 Individual rides (< 7 passengers)

• ≥ 48 hours: free of charge
• 48–24 hours: 50% fee
• < 24 hours: 100% fee

7.2 Group rides (≥ 7 passengers or multiple vehicles)

• 336–168 hours: 25% fee
• 168–48 hours: 50% fee
• < 48 hours: 100% fee

7.3 Modification

a) One-time change (pickup time or address) ≥ 48 hours in advance is free of charge.
b) Additional changes or < 48 hours before the ride: €25 administrative fee.

The Service Provider may treat modification requests as new bookings. If the requested time is unavailable, the booking is considered canceled under the above conditions.

Refunds after cancellation – minus any applicable penalty – are issued as ET Points (see 4.5.4). Upon Customer request and where technically feasible, refunds may be issued using the original payment method free of charge.

8. FORCE MAJEURE

8.1 The Service Provider is not liable for delays or failures caused by force majeure (e.g., extreme weather, government-imposed roadblocks, terrorism, epidemic restrictions).
8.2 The Service Provider must notify the Customer without delay and – if possible – offer an alternative solution.

9. LIABILITY AND INSURANCE

9.1 The Service Provider has motor vehicle liability insurance as required by Belgian law.
9.2 The Service Provider’s professional liability insurance (RC Exploitation) complies with applicable Belgian and EU minimum requirements.
9.3 Luggage damage: in cases of negligence, the Service Provider is liable up to a maximum of €100 per item of luggage; beyond this, the Belgian civil law minimum applies. The Service Provider is not liable for damage resulting from improper packaging, the Passenger’s fault, or force majeure.
9.4 Subcontractors: if a subcontractor performs the service, liability for third-party damage rests primarily with the subcontractor’s insurance; the Service Provider assumes secondary liability under Belgian clause CL 840.

10. CHILD PASSENGERS

10.1 The Service Provider supplies an age-appropriate child seat free of charge for every child under 135 cm.
10.2 It is the Passenger’s responsibility to ensure that the child seat is correctly secured; the driver provides assistance, but final responsibility lies with the Passenger.

11. DATA PROCESSING

11.1 The Service Provider processes personal data in accordance with the separate Privacy Policy, in compliance with the GDPR and the upcoming ePrivacy Regulation.
11.2 The Privacy Policy is available at: https://easytransport.be/privacy

12. COMPLAINT HANDLING AND DISPUTE RESOLUTION

12.1 Written complaint: office@easytransport.be – within 14 days.
12.2 Response: within 15 days from receipt.
12.3 If the complaint procedure is unsuccessful, the Passenger may contact the Service de Médiation pour le Consommateur ADR body (North Gate II, Boulevard du Roi Albert II 8 bte 1, 1000 Brussels, contact@mediationconsommateur.be, +32 2 702 52 20).
12.4 In the case of cross-border disputes, the Passenger may contact the European Consumer Centres Network (ECC-Net): https://ec.europa.eu/ecc

13. JURISDICTION AND APPLICABLE LAW

13.1 These General Terms and Conditions (GTC) and any legal relationships arising therefrom are governed by Belgian law.
13.2 For disputes, the competent courts are those of Brussels, where the Service Provider is established, without prejudice to the mandatory jurisdiction rules applicable to consumers.

14. LANGUAGE AND FINAL PROVISIONS

14.1 These GTC are available in multiple languages. For consumer contracts – without prejudice to official Belgian language requirements – the English version shall prevail in case of dispute; if the Belgian court requires an official language, the French version shall be deemed authentic.
14.2 The Service Provider reserves the right to amend the GTC; changes take effect on the date of publication and do not apply retroactively to previously confirmed bookings.
14.3 These GTC shall enter into force on July 10, 2025, and remain valid for an indefinite period.